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Support/ForumRedesignPRD: Difference between revisions
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* Ability to edit and delete your own posts -- if other people have acted on your post (vote up, posted replies) you should be given a warning. | * Ability to edit and delete your own posts -- if other people have acted on your post (vote up, posted replies) you should be given a warning. | ||
* Moderator controls -- delete (move to a Spam forum?), edit other people's solutions as well as editing question titles and details | * Moderator controls -- delete (move to a Spam forum?), edit other people's solutions as well as editing question titles and details | ||
* Some way to report | * Some way to report a post as needing moderation | ||
** | ** Moderators should be able to search for (or list) reported posts. )Ideally, their forum "dashboard" would have a section for posts in need of moderation, but this is not a requirement for launch). | ||
** Everyone should be able to report a thread, including logged out users. | |||
* HTTPS support for views that require logging in as well as form submission | * HTTPS support for views that require logging in as well as form submission | ||
* Support threads should be tag-able. For moderators/trusted contributors with the right permission, it should be possible to add/remove tags in close proximity of the OP post in a straightforward Flickr fashion. | * Support threads should be tag-able. For moderators/trusted contributors with the right permission, it should be possible to add/remove tags in close proximity of the OP post in a straightforward Flickr fashion. | ||
** | ** '''Motivation:''' Tags would act as a way to connect relevant threads, and also be searchable, e.g. a search for unanswered forum threads with the tag "crash". | ||
** Tagging should be a privilege that only trusted contributors get, i.e. a Tiki permission group. The OP shouldn't be able to add/remove tags. | |||
** Tags apply to threads only, not posts | ** Tags apply to threads only, not posts | ||
* When a user votes "This was helpful" on a solution to the thread, we should increment the me too votes (behind the scenes) if: 1) they aren't the OP 2) They haven't said "me too" before (including via this method) | * When a user votes "This was helpful" on a solution to the thread, we should increment the me too votes (behind the scenes) if: 1) they aren't the OP and 2) They haven't already said "me too" before (including via this method) | ||
** Once they've voted me too by any method, we shouldn't count them twice. | ** Once they've voted me too by any method, we shouldn't count them twice. | ||