Support/ForumRedesignPRD: Difference between revisions

Support/ForumRedesignPRD (view source)

78 bytes removed , 19 March 2010

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 #* Increase the response rate on threads
 #* Give us an opportunity to ask for CSAT even if no solution was found
-# If no one has responded to the OP after x days, you'll be given an email reminder after x days encouraging the user to clarify the question or provide more details. If the user responds to that, the forum thread should bubble up in the default contributor sort again. This email will:
+# If no one has responded to the OP after x days, he will be given an email reminder after x days encouraging him to clarify the question or provide more details. If he responds to that, the forum thread should bubble up in the default contributor sort again. This email will:
-#* Increase the chance of a question being responded if the user really needs an answer (compared to the users who may have posted a question and then found the answer themselves but never cared to go back and close the thread)
+#* Increase the chance of a question being responded if the OP really needs an answer (as opposed to having already found the answer himself without letting us know)
-#* Allow the user to tell us if the question is already solved
+#* Allow the OP to tell us if the question is already solved
-#* Send a positive signal to the user that we're being proactive and that we haven't just ignored their question.
+#* Send a positive signal to the OP that we're being proactive and that we haven't just ignored his question.
 ==Usecases==