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Michael's Notes: Difference between revisions
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*Documentation text should be a personal call to help - convey that people love doing live chat. We should record user testimonials at the summit. | *Documentation text should be a personal call to help - convey that people love doing live chat. We should record user testimonials at the summit. | ||
* | *Even though tester is already signed up for a SUMO account and has seen the how to contribute page she still has a really hard time getting back there. How to contribute is missing from that top right navigation on the SUMO start page but is present in the other navaigation that takes it's place when you move to another page. | ||
*The tester was confused about what spark (there were multiple options) to download | |||
**confused about spark being or not being a mozilla thing - asked about chatzilla | |||
**spark dmg didn't have install instructions (drag to applications) | |||
*Tester worried about the overall process - doesn't know what to expect but is doing it because we asked. | |||
*It's unclear (except for the tab name) to the tester where she is. She questions whether this is a chat room for helper or for people that need help. | |||
**Tester afraid to ask questions. | |||
**Tester has to type in IRC commands without knowing about IRC or that she's in IRC - so they don't make sense to her | |||
*When a new helper is invited to a chat they can't see the most important parts of the interface | |||
**zzxc trys to explain things in IRC but tester doesn't have the options that he's describing | |||
*Tester added to someone's chat but without the important interface elements and without being able to see the question it seem of limited use. | |||
**Another helper (there are 2 on this chat) told the user to use keyboard commands - didn't help | |||
**other helper gave better but still vague instructions - didn't help | |||
**Then tester gave more specific instructions including where to look for the menu and then the user was able to fix their problem. | |||
**What do you do when the chat is over? | |||
=== Localization Contributor === | === Localization Contributor === | ||