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Michael's Notes: Difference between revisions
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**Then tester gave more specific instructions including where to look for the menu and then the user was able to fix their problem. | **Then tester gave more specific instructions including where to look for the menu and then the user was able to fix their problem. | ||
**What do you do when the chat is over? | **What do you do when the chat is over? | ||
*Incoming request notification - bad placement on Mac + no control over placement | |||
*Not clear at all how to control incoming request notifications | |||
*Main Spark window not open wide enough by default to expose all of the interface - it took a long time to discover this. | |||
*For new LC helpters It might really help to have some orientation videos that walk you through common tasks like troubleshooting extensions or picking the right canned response so that they don't have to discover this process on the fly while helping someone. | |||
*Basic troubleshooting video would be good for everyone! | |||
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=== Localization Contributor === | === Localization Contributor === | ||
*Documentation - no hello, how are you. It just jumps right into it. Looks daunting. | *Documentation - no hello, how are you. It just jumps right into it. Looks daunting. | ||