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Michael's Notes: Difference between revisions
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=== Live Chat === | === Live Chat === | ||
*Where is live chat? - Way too hard to find. | *Where is live chat? - Way too hard to find. | ||
**It would be great to support options with icons | |||
*Live chat closed - please come back later. No other information is easily visible. The live chat hours are listed in the sidebar. It took a long time to discover them there. Why are they not displayed right there where the we're closed message is? | *Live chat closed - please come back later. No other information is easily visible. The live chat hours are listed in the sidebar. It took a long time to discover them there. Why are they not displayed right there where the we're closed message is? | ||
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**Live chat - click for more options takes you to the same page(?) with the hours? That's incredibly confusing. | **Live chat - click for more options takes you to the same page(?) with the hours? That's incredibly confusing. | ||
* | *Asking which extensions you use on login? Can they be detected? Do you have to list them all. | ||
*Nice that it tells you where you are in line. | |||
*Link to KB while waiting - will is open in a new window or will it knock you out of the queue? Maybe it should tell you. | |||
*Tester found it to be a good experience (for being a helper) to see the process from the users side. | |||
*"Agent typing" notification is helpful | |||
*I'm curious why they had the tester try a strange video site instead of something like YouTube that most every user with a video problem would be familiar with. | |||
*Smart that you can email yourself a transcript of the chat. | |||
*Sent transcript message could be more obvious. | |||
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== Contributor Experience == | == Contributor Experience == | ||
*How do you even find out about being a SUMO contributor? It's really hard to find. Just that little ad on the SUMO start page (but the people heading there are there for help not to be helpers). | *How do you even find out about being a SUMO contributor? It's really hard to find. Just that little ad on the SUMO start page (but the people heading there are there for help not to be helpers). | ||