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Support/Live Chat/Engineering Plan: Difference between revisions
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→User Login (ul.1)
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= User Stories = | = User Stories = | ||
== User Login ( | == User Login (u.1) == | ||
see: [https://wiki.mozilla.org/File:Livechat-mockup9.png mockup] | |||
* user with an issue goes to http://support.mozilla.com/en-US/kb/Live+Chat and clicks login link | |||
* dialog appears to allow them to provide username and pw and submit. Also there is a create account link if they do not have an account. | |||
* once they have a valid account and submit the correct username and pw they are taken to u.2 | |||
== User Ask a New Question (u.2) == | |||
see: [https://wiki.mozilla.org/File:Livechat-mockup3.png mockup] | |||
* User is presented with a New Question form. | |||
* top of the form shows the live chat status, if status in one of these states: _______ the form is enabled. Else copy shows ______________ | |||
* Form fields are | |||
** Question (required) | |||
** Nickname (required) | |||
** AddOns (optional) | |||
** Browser Version (pre-filled but editable, required) | |||
** OS version (pre-filled but editable, required) | |||
** "Did you search the Knowledge Base first?" y/n question (required) | |||
* The user fills in the form (makes corrections if validation does not pass) and submits | |||
* User is taken to ________________ | |||