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Support/Live Chat/Engineering Plan: Difference between revisions
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→User Ask a New Question (u.2)
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** "Did you search the Knowledge Base first?" y/n question (required) | ** "Did you search the Knowledge Base first?" y/n question (required) | ||
* The user fills in the form (makes corrections if validation does not pass) and submits | * The user fills in the form (makes corrections if validation does not pass) and submits | ||
* User is taken to | * User is taken to u.3 | ||
== User Waiting in Queue (u.3) == | |||
== User Talking to Helper (u.4) == | |||
== User Transferred back to Queue by helper (u.5) == | |||
== User Ends chat (u.6) == | |||
see: [https://wiki.mozilla.org/File:Livechat-mockup7.png mockup] | |||
== User Continues a previous chat (u.7) == | |||
see: [https://wiki.mozilla.org/images/8/88/Livechat-mockup8.png mockup] | |||