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Support/Live Chat/Engineering Plan: Difference between revisions
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== User Login (u.1) == | == User Login (u.1) == | ||
[[image:Livechat-mockup9.png|thumbnail|right]] | |||
* user with an issue goes to http://support.mozilla.com/en-US/kb/Live+Chat and clicks login link | * user with an issue goes to http://support.mozilla.com/en-US/kb/Live+Chat and clicks login link | ||
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== User Ask a New Question (u.2) == | == User Ask a New Question (u.2) == | ||
[[image:Livechat-mockup3.png|thumbnail|right]] | |||
* User is presented with a New Question form. | * User is presented with a New Question form. | ||
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see: [https://wiki.mozilla.org/File:Livechat-mockup7.png mockup] | see: [https://wiki.mozilla.org/File:Livechat-mockup7.png mockup] | ||
== User Continues a previous chat (u.7) == | == User Continues a previous chat (u.7) == | ||
[[image:Livechat-mockup8.png|thumbnail|right]] | |||