PostCrash: Difference between revisions

PostCrash (view source)

631 bytes added , 8 June 2010

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 = User email contact =
-This requires changes to Socorro.
-Periodically, we should run a job that does the following:
+After discussion (see chofmann's comments below for background), we think the best way to solve this is with a manual process rather than an automated one., something like the following:
-*  For each crash with a supplied user email address
-** Check the status of associated bugs
+* During the release process, a Support team member should collect a set of bugs fixed in the release and matching crash signatures.
-** If an associated bug is resolved, queue an email to the user with the date of the crash, a link to the bug, and information about the version of the product in which this bug was resolved.
+* Socorro should provide the ability for an admin user to email the set of users who have submitted crashes matching a particular signature.
+* Support team email would be something along the lines of:
+"On date X/Y/Z you submitted a crash report to Mozilla.  Crashes with this signature were addressed in bug xyz which has been resolved in version A.B.C."
+Issues with regard to authenticity of email / phishing can be addressed by encouraging users to "visit mozilla.com and click on blah for more information" (taking a lead from Paypal/eBay here).    We should in general make sure that emails come from a mozilla.com address and use whatever we have in place for email authentication.
 ==Questions==