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Support/MobileSiteMerge: Difference between revisions
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Comments from cilias
(Created page with 'This document outlines the short-term (early Q3 2010) plan to merge the [http://mobile.support.mozilla.com/ Firefox Help for Mobile] website with (desktop) [http://support.mozill…') |
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=Requirements= | =Requirements= | ||
* New KB category for Mobile articles. | * New KB category for Mobile articles. | ||
** Searches may or may not include Mobile articles; see below about the start page. | ** Unfortunately, the staging system can only be a applied to one category (KB) until Kitsune is implemented. Some options: (cilias) | ||
*** Mobile category can be a wiki without review. | |||
*** Make mobile articles only editable by approvers (and up). | |||
*** Put the mobile articles in the KB category, and create an additional category (Firefox 3.0, Linked from in-product, Troubleshooting article, etc.) for mobile. | |||
* Searches may or may not include Mobile articles; see below about the start page. | |||
** To avoid confusion and name conflicts, Mobile articles should be prefixed (or postfixed) with "Mobile", e.g. "Mobile: How to use the Location Bar" | ** To avoid confusion and name conflicts, Mobile articles should be prefixed (or postfixed) with "Mobile", e.g. "Mobile: How to use the Location Bar" | ||
*** Instead of the "Mobile:" prefix, how about adding "on Firefox for mobile" to the names (e.g. "How to navigate Web pages on Firefox for mobile")? Some of them don't need renaming, like "How to install Firefox on N900". That should make titles easier for users to understand. (cilias) | |||
*** Alternatively, articles for Mobile will not show up in search results in which case the prefix will not be necessary since articles will only be linked to from the mobile start page anyway. | *** Alternatively, articles for Mobile will not show up in search results in which case the prefix will not be necessary since articles will only be linked to from the mobile start page anyway. | ||
* A mobile-specific support start page, similar to the current mobile start page, but with less emphasis on the search box. | * A mobile-specific support start page, similar to the current mobile start page, but with less emphasis on the search box. | ||
** Because the number of articles for Mobile is still very low, the start page could simply list all (currently 12) articles. | ** Because the number of articles for Mobile is still very low, the start page could simply list all (currently 12) articles. | ||
** There should be a prominent link from the mobile start page to ask support questions in the forum. | ** There should be a prominent link from the mobile start page to ask support questions in the forum. | ||
* For user-to-user support, we will be using the [https://wiki.mozilla.org/Support/ForumRedesignPRD new support forum]. | * For user-to-user support, we will be using the [https://wiki.mozilla.org/Support/ForumRedesignPRD new support forum]. | ||
** The ''Ask a new question'' dialog in the forum will have to have an option for Mobile support in the first step, to ensure that we add the appropriate "mobile" tag to the post. E.g. "I have a problem with Firefox on my mobile device." | ** The ''Ask a new question'' dialog in the forum will have to have an option for Mobile support in the first step, to ensure that we add the appropriate "mobile" tag to the post. E.g. "I have a problem with Firefox on my mobile device." | ||
** Contributors, members of the Mobile team and other interested will be able to create custom searches showing only the mobile related support questions, just like they do today in the [https://mobile.support.mozilla.com/en-US/forum/5 mobile support forum]. RSS feeds for these questions will also be possible. | ** Contributors, members of the Mobile team and other interested will be able to create custom searches showing only the mobile related support questions, just like they do today in the [https://mobile.support.mozilla.com/en-US/forum/5 mobile support forum]. RSS feeds for these questions will also be possible. | ||
* Redirects will be created from the old mobile site. | * Redirects will be created from the old mobile site. | ||
* Product links should be updated in Fennec. | * Product links should be updated in Fennec. | ||
* Articles (including localized versions) can be migrated manually by SUMO team because they are so few. | |||
* Some UI has been translated by localizers but not much. And there may be overlap with UI strings on the desktop site. It may be best not to bother migrating that work. | |||
=Long-term plan= | =Long-term plan= | ||
The merge outlined in this document will still be based on the existing TikiWiki-based SUMO platform for the knowledge base. The long-term plan is to rewrite the SUMO support platform from scratch in Django, which is projected to be ready by Q4. Details about the mobile support integration will be found in the [https://wiki.mozilla.org/Support/Kitsune/KB Kitsune PRD]. | The merge outlined in this document will still be based on the existing TikiWiki-based SUMO platform for the knowledge base. The long-term plan is to rewrite the SUMO support platform from scratch in Django, which is projected to be ready by Q4. Details about the mobile support integration will be found in the [https://wiki.mozilla.org/Support/Kitsune/KB Kitsune PRD]. | ||