Confirmed users
3,193
edits
Support/Ideas: Difference between revisions
Jump to navigation
Jump to search
no edit summary
Michaelverdi (talk | contribs) (Created page with "== Ideas from other places == === Help Article Tabs === I like this idea from the Chrome support site. I think it's pretty poorly designed but the idea is worth investigating. ...") |
Michaelverdi (talk | contribs) No edit summary |
||
| Line 1: | Line 1: | ||
== | This is collection of ideas for improving SUMO. | ||
== Knowledge Base == | |||
=== Help Article Tabs === | === Help Article Tabs === | ||
I like this idea from the Chrome support site. I think it's pretty poorly designed but the idea is worth investigating. | I like this idea from the Chrome support site. I think it's pretty poorly designed but the idea is worth investigating. | ||
| Line 13: | Line 15: | ||
<br> | <br> | ||
<br> | <br> | ||
=== Different templates for different KB Articles === | |||
Not all articles have the same type of information to display. We should different templates designed to best display a particular kind of article. For example a general, how to use a feature article could have a different layout from a troubleshooting article with multiple sets of steps. | |||
=== How-to, overview, or tutorial videos === | === How-to, overview, or tutorial videos === | ||
| Line 36: | Line 40: | ||
<br> | <br> | ||
==Support Forum== | |||
=== Quickly narrow down forum posts for answering === | === Quickly narrow down forum posts for answering === | ||
Being able to narrow down the field of posts to look through is especially helpful if you only have a short time to answer questions and/or you have a special area of expertise. | Being able to narrow down the field of posts to look through is especially helpful if you only have a short time to answer questions and/or you have a special area of expertise. | ||
| Line 75: | Line 80: | ||
<br> | <br> | ||
==Live Chat== | |||
==Misc Ideas== | |||
=== User focused blog - kick ass with Firefox === | === User focused blog - kick ass with Firefox === | ||
This is another idea about going beyond solving immediate issues. Maybe [[Michael%27s_Notes#How-to.2C_overview.2C_or_tutorial_videos|those cool videos I mentioned earlier]] could also live on a blog that collects great tips for getting the most out of Firefox. This is not the super technical things like messing around with about:config but easy tips that we all learned from living and working with Firefox.<br> | This is another idea about going beyond solving immediate issues. Maybe [[Michael%27s_Notes#How-to.2C_overview.2C_or_tutorial_videos|those cool videos I mentioned earlier]] could also live on a blog that collects great tips for getting the most out of Firefox. This is not the super technical things like messing around with about:config but easy tips that we all learned from living and working with Firefox.<br> | ||
| Line 86: | Line 94: | ||
=== Crash reporter suggests a KB article(s) === | === Crash reporter suggests a KB article(s) === | ||
When Firefox crashes it would be great if the crash reporter could give users a link to relevant (I'm not sure how much info the crash reporter "knows") KB articles – [http://support.mozilla.com/en-US/kb/Firefox+crashes Firefox crashes] at the very least. | When Firefox crashes it would be great if the crash reporter could give users a link to relevant (I'm not sure how much info the crash reporter "knows") KB articles – [http://support.mozilla.com/en-US/kb/Firefox+crashes Firefox crashes] at the very least. | ||