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=== Different templates for different KB Articles === | === Different templates for different KB Articles === | ||
[[Support/Kitsune/KB/Priorities#Presentation_4 This Feature is a P3 in the KB PRD]] | |||
Not all articles have the same type of information to display. We should different templates designed to best display a particular kind of article. For example a general, how to use a feature article could have a different layout from a troubleshooting article with multiple sets of steps. | Not all articles have the same type of information to display. We should different templates designed to best display a particular kind of article. For example a general, how to use a feature article could have a different layout from a troubleshooting article with multiple sets of steps. | ||
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== | === SUMO Video Converter === | ||
It's one thing to ask people to contribute text but it's another thing altogether to ask for special encoded videos. It would be great to have a super simple, no fail theora (or VP8!) encoder for screencasts. [http://www.mirovideoconverter.com/ Miro makes a desktop app] and [http://firefogg.org/ Firefogg] is an addon - both are open source and basically add a GUI to [http://v2v.cc/~j/ffmpeg2theora/index.html ffmpeg2theora]. We should have a SUMO (app or addon) that optimally encodes things for the KB with drag and drop simplicity. | |||
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=== Screenshots with Flickr-like notes === | |||
Instead of having contributors mark up screenshots in an image editing tool, we could build a notes tool right into the article editor. | |||
*Video of me showing Flickr's notes and what we could do differently (Ogg video 1:30): [[File:Imagenotes.jpg|link=http://sumo.graymattergravy.com/videos/imagenotes.ogv]] | |||
Also having a feature like this would integrate with the [[Michael%27s_Notes#Help_Article_Tabs|Chrome tab idea]]. In that there was a screenshot of an interface that linked to videos. | |||
[[File:Note.jpg]] | |||
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=== | ==Support Forum== | ||
=== Quickly narrow down forum posts for answering === | |||
Being able to narrow down the field of posts to look through is especially helpful if you only have a short time to answer questions and/or you have a special area of expertise. | |||
*Here's a video of what I'm talking about (Ogg 2min): [[File:Forum3.jpg|link=http://sumo.graymattergravy.com/videos/forum.ogv]] | |||
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[[File: | === Badges, Points, Reputation, Stats === | ||
I'd love to have some automatic way to recognize contributor achievements. It would be nice to try to inject a little bit of fun or whimsy into answering questions. | |||
*Here's a video of how a few sites handle this (Ogg video 3:30): [[File:Badges-stats.jpg|link=http://sumo.graymattergravy.com/videos/badges-stats.ogv]] | |||
This idea on a whole other level would be to make SUMO into a game in the way that Jane McGonigal talks about them. Video - [http://input.graymattergravy.com/post/456614213/prostheticknowledge-jane-mcgonigal-gaming-can http://input.graymattergravy.com/post/456614213/prostheticknowledge-jane-mcgonigal-gaming-can] | |||
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==Live Chat== | ==Live Chat== | ||