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** Do repeated crashes mean repeated e-mails to the users with the same message, or do we track so that we don't keep telling users there is no fix for their crash yet? if we don't track it the e-mails start to look like spam. --chofmann | ** Do repeated crashes mean repeated e-mails to the users with the same message, or do we track so that we don't keep telling users there is no fix for their crash yet? if we don't track it the e-mails start to look like spam. --chofmann | ||
* we could be over engineering things here. the system that we had with talkback served a good purpose. when we found a specific crash that we had something specific to tell users about, we constructed the message, then we queued up the system to watch for that signature and send the message. This was for a very small number of the total overall crashes, but had useful information as opposed to just auto-responding. e.g. | * we could be over engineering things here. the system that we had with talkback served a good purpose. when we found a specific crash that we had something specific to tell users about, we constructed the message, then we queued up the system to watch for that signature and send the message. This was for a very small number of the total overall crashes, but had useful information as opposed to just auto-responding. e.g. "from your recent crash we detected that you need to upgrade to Skype X.X to fix the crash." | ||
** For the record, this is pretty much exactly what this project is about: reaching out to users when we actually have something meaningful to say (like "your crash has been fixed"). | |||
At any particular point in time we might have something this specific to say in an extremely low pct. of cases. Numbers below indicate this might be lower than 1% of the time a user reports a crash to us. | At any particular point in time we might have something this specific to say in an extremely low pct. of cases. Numbers below indicate this might be lower than 1% of the time a user reports a crash to us. | ||