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*[http://www.amazon.com/Emotional-Design-Love-Everyday-Things/dp/0465051367 Emotional Design: Why We Love (or Hate) Everyday Things] | *[http://www.amazon.com/Emotional-Design-Love-Everyday-Things/dp/0465051367 Emotional Design: Why We Love (or Hate) Everyday Things] | ||
*[https://heatmap.mozillalabs.com/index.html/ Visualizing Firefox 4 Beta Usage] | *[https://heatmap.mozillalabs.com/index.html/ Visualizing Firefox 4 Beta Usage] | ||
*[http://headrush.typepad.com/creating_passionate_users/2005/08/you_are_a_marke.html | *[http://headrush.typepad.com/creating_passionate_users/2005/08/you_are_a_marke.html You ARE a marketer. Deal with it.] | ||
*[http://uxmyths.com/post/717755413/myth-search-will-solve-a-websites-navigation-problems | *[http://uxmyths.com/post/717755413/myth-search-will-solve-a-websites-navigation-problems Myth #16: Search will solve a website’s navigation problems] | ||
*[http://52weeksofux.com/post/647891017/teach-your-users-well | *[http://52weeksofux.com/post/647891017/teach-your-users-well Teach Your Users Well] | ||
*[http://blogs.hbr.org/cs/2010/07/why_your_customers_dont_want_t.html | *[http://blogs.hbr.org/cs/2010/07/why_your_customers_dont_want_t.html Why Your Customers Don't Want to Talk to You] | ||
*[http://www.socialmediaexaminer.com/how-microsoft-xbox-uses-twitter-to-reduce-support-costs/ | *[http://www.socialmediaexaminer.com/how-microsoft-xbox-uses-twitter-to-reduce-support-costs/ How Microsoft Xbox Uses Twitter to Reduce Support Costs] | ||