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Reporter:FAQ: Difference between revisions
changed numbered steps to #, updated will it be shipped in Firefox, rm when builds, rm like monkeys
Foolswisdom (talk | contribs) (Copied from http://robert.accettura.com/archives/2005/03/01/reporter-faq/ unchanged to establish a base) |
Foolswisdom (talk | contribs) (changed numbered steps to #, updated will it be shipped in Firefox, rm when builds, rm like monkeys) |
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== Why not just use Bugzilla? == | == Why not just use Bugzilla? == | ||
Bugzilla was not the right tool for reporting evangelism for several reasons: | Bugzilla was not the right tool for reporting evangelism for several reasons: | ||
# Requires users to signup (extra work deters users from submitting reports) | |||
# People don’t give enough information. “Yahoo is broke” is a bad report. We need several things to make use of the report: browser build, platform, exact page (no mistakes), problem description, and perhaps buildconfig or other information. Either users don’t give that info, some don’t know how to get that info, or they don’t bother. This creates bad reports. | |||
# Because we gather accurate data (since most is automatic), we can generate much more accurate (and useful reports). | |||
The results that reporter will give us will go into Bugzilla similar to how talkback works. Likely we’ll maintain a list of the top 20 sites bothering Firefox users. | The results that reporter will give us will go into Bugzilla similar to how talkback works. Likely we’ll maintain a list of the top 20 sites bothering Firefox users. | ||
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I’ve spent quite a bit of time ensuring your privacy, and ensuring data integrity, and several things are in place to ensure it: | I’ve spent quite a bit of time ensuring your privacy, and ensuring data integrity, and several things are in place to ensure it: | ||
# A report is only submitted if you personally submit it. Reporter will never collect any data unless you launch the tool and submit a report. You need to do this for each page you report. | |||
# There is no personally identifiable information associated with a report. We give you a random token (so we can get a user:report ratio). You never give your name, address, etc. Everything is anonymous. | |||
# Yes, we do allow you to submit an email address (should you allow us to contact you in the [rare] event we need more information). Again completely optional. IP addresses are also recorded for security reasons. Both Email and IP addresses are not publicly accessible. Only an administrator can access such information. They are not searchable, or viewable in any way shape or form. | |||
What will the data be used for? | What will the data be used for? | ||
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== Will it be shipped with Firefox? == | == Will it be shipped with Firefox? == | ||
Reporter has been included in Firefox since Firefox 1.5 . | |||
I’m obviously lobbying to get this as a default on all installs. Since only a small percentage will participate [unlike talkback it doesn’t invoke automatically, it requires a user to do so on their own] it’s important we try and give the option to as many users as possible. The more reports from a larger audience, the more accurate the data will be. | I’m obviously lobbying to get this as a default on all installs. Since only a small percentage will participate [unlike talkback it doesn’t invoke automatically, it requires a user to do so on their own] it’s important we try and give the option to as many users as possible. The more reports from a larger audience, the more accurate the data will be. | ||