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Thunderbird:Testing:Shutdown Hang: Difference between revisions
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Thunderbird:Testing:Shutdown Hang (view source)
Revision as of 11:36, 25 October 2010
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If you close, shut down or exit Thunderbird and | If you close, shut down or exit Thunderbird (or Thunderbird stops on its own) and you see the Thunderbird '''process''' is still seen running in MS-Windows task manager (taskmgr) or linux process status (ps), then you have a shutdown hang. Or perhaps you encountered a message that "Thunderbird is already running". The "already running" message can be a symptom that is not related to hangs, so it is essential that you check taskgmgr or ps. | ||
There are several reported [[#Bugs|Bugs]], but please only comment in a bug, or report a new one, using detailed information which you can obtain from the [[#Symptoms|Symptoms]] list below. In other words, just reporting or commenting that you hang is not useful - please support you report with data. | |||
= Symptoms = | = Symptoms = | ||
To be most helpful, you will want to | To be most helpful, you will want to | ||
* '''describe | * '''describe your environment''' | ||
* '''obtain a hang stacktrace''' | * '''obtain a hang stacktrace''' | ||
* '''determine steps to reproduce''', a sequence of steps that occur '''before''' you shut down | * '''determine steps to reproduce''', a sequence of steps that occur '''before''' you shut down | ||
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= Bugs = | = Bugs = | ||
You might check the '''bugs mentioned below''' to see which fit your | These bugs typically do not get fixed quickly. So if a bug's status is still open (not marked fixed), then it probably isn't fixed, even though a new release has been issued. | ||
You might check the '''bugs mentioned below''' to see which fit your exact situation from going through the [[#Symptoms|Symptoms]] list above. If none match your symptoms please [https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird file a bug] and include the information gathered above in [[#Symptoms|Symptoms]]. | |||
'''All hang bugs: [http://bit.ly/bUY5HM Bugzilla query - open, invalid and fixed bugs from the beginning of time]''' | '''All hang bugs: [http://bit.ly/bUY5HM Bugzilla query - open, invalid and fixed bugs from the beginning of time]''' | ||