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Thunderbird:Testing:Shutdown Hang: Difference between revisions
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Thunderbird:Testing:Shutdown Hang (view source)
Revision as of 21:53, 13 October 2010
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If you close, shut down or exit Thunderbird and it is still running, then you have a shutdown hang. But you shouldn't just report with no | If you close, shut down or exit Thunderbird and it is still running, then you have a shutdown hang. But you shouldn't just report the issue with no detailed information, because there are many causes and symptoms for hangs. | ||
= Symptoms = | = Symptoms = | ||
To be most helpful, you will want to | |||
* '''describe the environment''' | * '''describe the environment''' | ||
* '''obtain a stacktrace''' | * '''obtain a hang stacktrace''' | ||
* '''determine steps to reproduce''', a sequence of steps that occur '''before''' you shut down | * '''determine steps to reproduce''', a sequence of steps that occur '''before''' you shut down | ||
'''Describe the environment''' - Answer these easy questions in a bug report: | '''Describe the environment''' - Answer these easy questions in a bug report: | ||
# Operating system | # Operating system and version, and Thunderbird version | ||
# Does Thunderbird hang started in [https://support.mozillamessaging.com/en-US/kb/Safe+Mode safe mode]? If it | # How often you see the hang (always, rarely, etc)? | ||
# Does Thunderbird hang when started in [https://support.mozillamessaging.com/en-US/kb/Safe+Mode safe mode]? If it doesn't hang in safe mode then the problem could be an extension, and you will want to experiment by disabling add-ons until you find which add-on is causing the problem, then contact the add-on author. | |||
#* does hang happen without calendar/lightning extension? ({{Bug|532435}}) | #* does hang happen without calendar/lightning extension? ({{Bug|532435}}) | ||
# Does Thunderbird hang with [[Thunderbird:Testing:Antivirus_Related_Performance_Issues|firewall or antivirus software]] disabled? If it does not, then the problem is with that software, not Thunderbird. | # Does Thunderbird hang with [[Thunderbird:Testing:Antivirus_Related_Performance_Issues|firewall or antivirus software]] disabled? If it does not, then the problem is with that software, not Thunderbird. | ||
# CPU usage - is usage high (pegged), zero, low, or other? | # CPU usage - is usage high (maxed or pegged), zero, low, or other? | ||
# run netstat - any thunderbird connections to ldap, imap mail server, or other protocols? | # run netstat - any thunderbird connections to ldap, imap mail server, or other protocols? | ||
#* MS-Windows in a dos command window, do netstat -a -b -o | #* MS-Windows: in a dos command window, do netstat -a -b -o | ||
#* linux | #* linux/Mac: do netstat -tp | grep -i thunderbird | ||
# Is gloda indexing enabled or disabled? (Tools|Options|Advanced|General) | # Is gloda indexing enabled or disabled? (Tools|Options|Advanced|General) | ||
# Are your mail accounts pop, imap, or a combination? | # Are your mail accounts pop, imap, or a combination? | ||
| Line 25: | Line 24: | ||
# If imap connections are shown in the netstat results above and if needed by the devoloper, get an [[MailNews:Logging|imap:5 log]] in a log file, which can be attached to a bug report | # If imap connections are shown in the netstat results above and if needed by the devoloper, get an [[MailNews:Logging|imap:5 log]] in a log file, which can be attached to a bug report | ||
:To recap, please concisely report: OS & Thunderbird version, frequency, safe mode results, cpu, netstat results, indexing on or off, pop or imap account types, sleep/hibernate usage, online/offline usage | |||
'''Obtain a stacktrace''' - If you can, please | '''Obtain a hang stacktrace''' - If you can, please get a stacktrace using _'''hang'''_ instructions in these references, then attach stacktrace file to a bug report. Anywhere you see "Firefox" in the instructions, please substitute "Thunderbird". | ||
* Windows: [https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg] and use '''!analyze -v -hang''' instead of !analyze -v -f | |||
* | * Mac: [[Thunderbird:Testing:Get_A_Debug_Thunderbird_Hang_Stack]] | ||
* | * Linux: [https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report#Alternative_ways_to_get_a_stacktrace] | ||
'''Steps to reproduce''' - Please determine if there is a list of steps | '''Steps to reproduce''' - Please determine if there is a list of steps | ||
:1. first step | |||
:2. second step | |||
:3. ... | |||
which seem to cause the hang. This would be the things you see and a sequence of actions you do just '''before''' you shut down. You may need to experiment and test to find steps that seem reliable. But if you can't seem to find a unique set of steps, don't let that stop you from looking at the bug list or filing a bug report, because the environment information you have collected from the list above may be sufficient to identify the cause. | |||
= Bugs = | = Bugs = | ||
You might check the '''bugs mentioned below''' to see which fit your symptoms. If none match your symptoms please [https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird file a bug] and include all the information requested above. | |||
'''All bugs: [http://bit.ly/bUY5HM Bugzilla query - open, invalid and fixed bugs from the beginning of time]''' | '''All hang bugs: [http://bit.ly/bUY5HM Bugzilla query - open, invalid and fixed bugs from the beginning of time]''' | ||
<!-- see "shutdown hang" query at [[Thunderbird:Bug_Queries]] --> | <!-- see "shutdown hang" query at [[Thunderbird:Bug_Queries]] --> | ||
'''Open bugs:''' | '''Open hang bugs:''' | ||
* | * Click the Status column label of the bugzilla query link above to show bugs in Status order | ||
* selected open bugs | * selected open bugs | ||
** {{Bug|479373}} Hang on shutdown if there are outstanding SSL requests | ** {{Bug|479373}} Hang on shutdown if there are outstanding SSL requests | ||