Support/Goals/UX Testing: Difference between revisions

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=December=
=December=
Since we've pushed 2.3 we've got two big things to test: Follow up on search from October and general usability ([http://sumo.graymattergravy.com/videos/dylan.ogv compare with this]). I'll have to make sure that articles are in the right category, with proper keywords and summaries in preparation for this.
Since we've pushed 2.3 we've got two big things to test: Follow up on search from October and general usability and discoverability ([http://sumo.graymattergravy.com/videos/dylan.ogv compare with this]). I'll have to make sure that articles are in the right category, with proper keywords and summaries in preparation for this.
*Focus: Search from the homepage [2010-12-10]
*Focus: Search from the homepage [2010-12-10]
** Repeat the same test from October. These were the prompts:
** Repeat the same test from October. These were the prompts:
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***You've just downloaded a few things (pictures and videos) and you don't know where they were saved.
***You've just downloaded a few things (pictures and videos) and you don't know where they were saved.
***A friend told you you should update your flash plugin. You need to figure out how to do that.
***A friend told you you should update your flash plugin. You need to figure out how to do that.
*Focus: using the new homepage [2010-12-10]
*Focus: Getting help for Firefox [2010-12-10]
**Give users a prompt starting with Firefox on the default home page
***You've noticed that Firefox seems to crash a lot lately. It doesn't do it all the time but occasionally when visiting different websites it just disappears on you.
***You keep having problems with websites and your friend told you that you should clear your cookies and cache.
***You just upgraded Firefox and now every website gives you a "Server not found" message.
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