Thunderbird/Support/GetSatisfaction/BoilerPlate: Difference between revisions

Thunderbird/Support/GetSatisfaction/BoilerPlate (view source)

108 bytes added , 3 December 2010

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 Hi X:
-Thank you for posting this problem - as Thunderbird is &lt;b&gt;free open source software</b> we have a number of volunteers who try to help people resolve issues with the Thunderbird software product here on Get Satisfaction; i.e. most Thunderbird support is done by &lt;b&gt;volunteers&lt;/b&gt; not by employees so there is &lt;b&gt;no response time guarantee, email, fax or telephone support</b>
+Thank you for posting this problem - as Thunderbird is &lt;b&gt;free open source software</b> we have a number of volunteers who try to help people resolve issues with the Thunderbird software product here on Get Satisfaction; i.e. most Thunderbird support is done by &lt;b&gt;volunteers&lt;/b&gt; not by employees so there is &lt;b&gt;no response time guarantee, email, fax or telephone support</b>. We have over 5 million users and therefore many more support requests than community support contributors.
 In order to provide the best possible comments or advice and to save time, the community will need more troubleshooting details (&lt;b&gt;in