Thunderbird/Support/GetSatisfaction/BoilerPlate: Difference between revisions

i.e.

firewall and anti-virus software versions if any,  Thunderbird version (3.1.6?), Operating System (Windows XP?), ISP, mail service provider,  POP or IMAP settings including username suitably altered to protect your privacy i.e change jane@domain.com to jne@domain.com (or grey out your userid & other confidential info which you can do with most Mac/Windows/Screendump utiities these days e.g. skitch on the mac, fastone capture on windows, http://www.faststone.org/index.htm, snagit, http://www.techsmith.com/snagit/, etc) , outgoing SMTP mail server setting including username altered so we can't guess your username, what add-ons you have installed if any, exact error message, what you did, what you expected, what happened, etc.

== Create a new topic instead of adding to an existing topic where original problem was solved ==