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Thunderbird/StatusMeetings/2010-12-14: Difference between revisions
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Thunderbird/StatusMeetings/2010-12-14 (view source)
Revision as of 07:01, 14 December 2010
, 14 December 2010→Support
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# 494 new support topics +17% from last week (423 last week; this week is still a bit down from normal, near Christmas effect?) | # 494 new support topics +17% from last week (423 last week; this week is still a bit down from normal, near Christmas effect?) | ||
# [[Thunderbird/Thunderbird3.1SupportIssues|3.1 Support Issues]] | # [[Thunderbird/Thunderbird3.1SupportIssues|3.1 Support Issues]] | ||
# Trialling Good Data enhanced analytics for Get Satisfaction - lots of great info-viz stuff, need to change it to weekly instead of monthly | # Trialling Good Data enhanced analytics for Get Satisfaction - lots of great info-viz stuff, need to change it to weekly instead of monthly - example graphic of Average time to 1st Response to a GS topic in 2010 (it's decreasing which is good!): https://wiki.mozilla.org/File:Average_Time_to_First_Reply_by_Topic_2010-_GoodData.png | ||
# See [[Thunderbird/StatusMeetings/2010-12-14/SupportAppendix|this week's Support Appendix]] for full Get Satisfaction metrics and other support details | # See [[Thunderbird/StatusMeetings/2010-12-14/SupportAppendix|this week's Support Appendix]] for full Get Satisfaction metrics and other support details | ||