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PostCrash: Difference between revisions
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* <strike>November 22: Finalize support e-mail FAQ and support article for Russian crash (David)</strike> | * <strike>November 22: Finalize support e-mail FAQ and support article for Russian crash (David)</strike> | ||
* <strike>November 24: Have e-mail + support article + FAQ localized into Russian (Alexander)</strike> | * <strike>November 24: Have e-mail + support article + FAQ localized into Russian (Alexander)</strike> | ||
* November 30: Test e-mail campaign to a select number of people to ensure that the e-mail encoding is correct. This can be done on stage. (Laura/IT) | * <strike>November 30: Test e-mail campaign to a select number of people to ensure that the e-mail encoding is correct. This can be done on stage. (Laura/IT)</strike> | ||
* | * December 14: Push out Socorro 1.7.5.4 which adds support for UTF-8 encoded e-mails (Laura/Socorro/IT) | ||
* December | * December 15: Send manual e-mail to users experiencing the Russian crash and use this as a basis for establishing additional requirements for Phase 2 in Q1 2011. (Michael/David/Austin/Christian) | ||
* December | * December 17: Follow up with Daniel to determine hit rate (David) | ||
* December 17: Send out e-mail to the remaining Russian users | |||
* December 23: Finalize PRD to include requirements for Phase 2 in Q1 2011 (David) | |||
* Next Firefox 3.5.16/3.6.13 release: Complie a list of actual crash bugs fixed (Christian) | * Next Firefox 3.5.16/3.6.13 release: Complie a list of actual crash bugs fixed (Christian) | ||
* Next Firefox 3.5.16/3.6.13 release + 7 days: Send out first "crash fixed" e-mails (Michael/David/Christian) | * Next Firefox 3.5.16/3.6.13 release + 7 days: Send out first "crash fixed" e-mails (Michael/David/Christian) | ||
=Future requirements= | |||
* Ability to define a campaign with multiple crash signatures, each with its own set of filtering restrictions (product, versions, etc) | |||
* Ability to wildcard Firefox versions (e.g. "3.5.*,3.6.*") | |||
* Ability to specify whether a campaign is for a fixed or ongoing crash issue (which determines whether this is the final e-mail campaign for those users, or if we are allowed to send additional information in the future) | |||
=Questions/Discussion= | =Questions/Discussion= | ||