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| '''SUMO — How Mozilla supports 400 Million users with 4 employees''' | | '''SUMO — How Mozilla supports 400 Million users with 4 employees''' | ||
| This talk will be about how we support 400 Million users with 4 employees, by including our community contributors and giving them the right tools on hand. It will give a high level overview of how support is handled by one big open source project, featuring our own tailormade software Kitsune, and covering the four pillars, written docs, public questions&answers, personal problem solving, and outreach. | | This talk will be about how we support 400 Million users with 4 employees, by including our community contributors and giving them the right tools on hand. It will give a high level overview of how support is handled by one big open source project, featuring our own tailormade software Kitsune, and covering the four pillars, written docs, public questions&answers, personal problem solving, and outreach. | ||
| [http://abdulkadir.net/ Kadir Topal] | | [http://abdulkadir.net/about/ Kadir Topal] | ||
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| Sat 17:15-18:00 | | Sat 17:15-18:00 | ||