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Thunderbird/Support/GetSatisfaction/BoilerPlate: Difference between revisions
Thunderbird/Support/GetSatisfaction/BoilerPlate (view source)
Revision as of 19:26, 8 February 2011
, 8 February 2011add boilerplate for attacks and profanity, archiving topic for ranters and removing attack language
(add boilerplate for attacks and profanity, archiving topic for ranters and removing attack language) |
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https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/README | https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/README | ||
in particular <a href="http://support.mozillamessaging.com/en-US/kb/Safe+Mode">does Thunderbird work in TB Safe mode</a>? ; firewall and anti-virus software versions if any, Thunderbird version (3.1.6?), Operating System (Windows XP?), ISP, mail service provider, incoming settings for POP or IMAP and outgoing SMTP settings (screenshots preferred) | in particular <a href="http://support.mozillamessaging.com/en-US/kb/Safe+Mode">does Thunderbird work in TB Safe mode</a>? ; firewall and anti-virus software versions if any, Thunderbird version (3.1.6?), Operating System (Windows XP?), ISP, mail service provider, incoming settings for POP or IMAP and outgoing SMTP settings (screenshots preferred) | ||
== Removing Replies that contain attacks and/or profanity == | |||
[[Thunderbird/Support/Workflow#Removing_Replies_that_contain_attacks_and.2For_profanity|see HOWTO on our Workflow page]] | |||
Hi. I understand from your reply that you are frustrated. However profanity and disrespectful language are unacceptable because they violate the CCPact: http://getsatisfaction.com/ccpact Therefore I have removed your reply. Continued use of profanity or insulting language will result in deletion of your account from the Get Satisfaction community. | |||
== Archive the topic if there's profanity and only 1 ranter & ranter doesn't really want help == | |||
[[Thunderbird/Support/Workflow#Archive_the_topic_if_there.27s_profanity_and_only_1_ranter_.26_ranter_doesn.27t_really_want_help|see HOWTO on our Workflow page]] | |||
This post has been archived because of profanity or insulting language, which is unacceptable according to the <a href="http://getsatisfaction.com/ccpact">CC Pact</a>. Users agree to abide by the pact when they sign up for Get Satisfaction. Continued use of profanity or insulting language will result in deletion of your account from the Get Satisfaction community. If you want help from the community, please create a new community support topic without profanity or insulting phrases: http://getsatisfaction.com/mozilla_messaging/topics/new. Refer to the <a href="http://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/README>README</a> for information about the required information. | |||
== Removing Profanity and Attack Language from Replies == | |||
[[Thunderbird/Support/Workflow#Removing_Profanity_and_Attack_Language_from_Replies|see HOWTO on our Workflow page]] and also email support AT getsatisfaction.com and CC roland AT mozillamessaging.com | |||
Hi. I understand from your post that you are frustrated. However profanity and disrespectful language are unacceptable because they violate <a href="http://getsatisfaction.com/ccpact">CC Pact</a>. I have asked the Get Satisfaction staff to remove the offending text in your post. Continued use of profanity or insulting language will result in deletion of your account from the Get Satisfaction community. | |||
Set the emoticon text to something like:"I’m hopeful that bug Y will be solved soon/the community can help X soon thereby lessening X's frustration." | |||
==Add-ons install/uninstall doesn't work== | ==Add-ons install/uninstall doesn't work== | ||