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Thunderbird/Support/GetSatisfaction/BoilerPlate: Difference between revisions
Thunderbird/Support/GetSatisfaction/BoilerPlate (view source)
Revision as of 21:45, 8 February 2011
, 8 February 2011add "Use one topic, not multiple topics" boilerplate
(add boilerplate for attacks and profanity, archiving topic for ranters and removing attack language) |
(add "Use one topic, not multiple topics" boilerplate) |
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| Line 166: | Line 166: | ||
Set the emoticon text to something like:"I’m hopeful that bug Y will be solved soon/the community can help X soon thereby lessening X's frustration." | Set the emoticon text to something like:"I’m hopeful that bug Y will be solved soon/the community can help X soon thereby lessening X's frustration." | ||
== Use one topic, not multiple topics == | |||
[[Thunderbird/Support/Workflow#Create_a_summary_thread_if_users_post_their_problem_across_multiple_threads|see Create a summary thread if users post their problem across multiple threads]] | |||
Hi X: | |||
Please don't post different parts of your problem across multiple support topics. It makes it difficult for the community to focus on your problems. | |||
I've created a summary topic at: | |||
http://getsatisfaction.com/mozilla_messaging/topics/blah | |||
which attempts to pull together your problems into a cohesive support topic that the community including myself can focus on to solve your problem. Please reply on the "summary topic". | |||
==Add-ons install/uninstall doesn't work== | ==Add-ons install/uninstall doesn't work== | ||