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Support/Goals/2011Q1: Difference between revisions
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== Products & Content == | == Products & Content == | ||
*Update all articles for Firefox 4 (carryover from Q4, <u>Michael</u>/Cheng) [[Support/Goals/2011Q1/KBUpdates#Update_Desktop_.26_Mobile_Articles_for_Fx4|Details]] | *{{new|Update all articles for Firefox 4}} (carryover from Q4, <u>Michael</u>/Cheng) [[Support/Goals/2011Q1/KBUpdates#Update_Desktop_.26_Mobile_Articles_for_Fx4|Details]] | ||
* | *{{new|Coordinate localization of Firefox 4 articles}} (<u>Kadir</u>): [http://etherpad.mozilla.com:9000/Firefox4-support-localization details] | ||
*Add screencasts for top X articles (carryover from Q4, <u>Michael</u>) [[Support/Goals/2011Q1/KBUpdates#Screencasts|Details]] | *{{new|Add screencasts for top X articles}} (carryover from Q4, <u>Michael</u>) [[Support/Goals/2011Q1/KBUpdates#Screencasts|Details]] | ||
*Implement dedicated Firefox Sync and Firefox Home start pages (<u>Michael</u>/Cheng) [[Support/Goals/2011Q1/KBUpdates#Firefox_Sync_Start_Page|Details]] | *{{new|Implement dedicated Firefox Sync and Firefox Home start pages}} (<u>Michael</u>/Cheng) [[Support/Goals/2011Q1/KBUpdates#Firefox_Sync_Start_Page|Details]] | ||
*Re-write top troubleshooting articles <u>Michael</u> [[Support/Goals/2011Q1/KBUpdates#Re-write_Troubleshooting_Articles|Details]] | *{{new|Re-write top troubleshooting articles}} <u>Michael</u> [[Support/Goals/2011Q1/KBUpdates#Re-write_Troubleshooting_Articles|Details]] | ||
== Mobile == | == Mobile == | ||
*Update all articles for Firefox 4 (<u>Michael</u>) [[Support/Goals/2011Q1/KBUpdates#Update_Desktop_.26_Mobile_Articles_for_Fx4|Details]] | *{{new|Update all articles for Firefox 4}} (<u>Michael</u>) [[Support/Goals/2011Q1/KBUpdates#Update_Desktop_.26_Mobile_Articles_for_Fx4|Details]] | ||
* | *{{new|Coordinate localization of Firefox 4 articles}} (<u>Kadir</u>): [http://etherpad.mozilla.com:9000/Firefox4-support-localization details] | ||
*Establish regular Mobile support metrics reporting (<u>Cheng</u>) | *{{new|Establish regular Mobile support metrics reporting}} (<u>Cheng</u>) | ||
*Implement small screen templates on SUMO (w/ Jason Grlicky, <u>David</u>/Michael) | *{{ok|Implement small screen templates on SUMO}} (w/ Jason Grlicky, <u>David</u>/Michael) | ||
*Restructure mobile KB (<u>Michael</u>) | *{{new|Restructure mobile KB}} (<u>Michael</u>) | ||
**Merge some of the existing plain tutorials [[Support/Goals/2011Q1/KBUpdates#Update_Desktop_.26_Mobile_Articles_for_Fx4|Details]] | **{{new|Merge some of the existing plain tutorials [[Support/Goals/2011Q1/KBUpdates#Update_Desktop_.26_Mobile_Articles_for_Fx4|Details]]}} | ||
**Add troubleshooting articles [[Support/Goals/2011Q1/KBUpdates#Add_Mobile_Troubleshooting_Articles|Details]] | **{{new|Add troubleshooting articles [[Support/Goals/2011Q1/KBUpdates#Add_Mobile_Troubleshooting_Articles|Details]]}} | ||
== Metrics & Optimization == | == Metrics & Optimization == | ||
*Automatic metrics dashboard (<u>Cheng</u>) | *{{new|Automatic metrics dashboard}} (<u>Cheng</u>) | ||
*KB Dashboard (most popular articles) | *{{new|KB Dashboard (most popular articles)}} (<u>Cheng</u>) | ||
*Contributor dashboard | *{{new|Contributor dashboard}} | ||
== Community == | == Community == | ||
*Support Firefox Day (carryover, <u>Cheng</u>/Kadir) | *{{new|Support Firefox Day}} (carryover, <u>Cheng</u>/Kadir) | ||
*Sprints around specific product & SUMO releases (<u>Kadir</u>/[cheng/michael/Matthew depending on sprint]) | *{{new|Sprints around specific product & SUMO releases}} (<u>Kadir</u>/[cheng/michael/Matthew depending on sprint]) | ||
**Firefox 4 release: [http://etherpad.mozilla.com:9000/Firefox4-docsprint details] | **{{new|Firefox 4 release: [http://etherpad.mozilla.com:9000/Firefox4-docsprint details]}} | ||
**Firefox 4 mobile release: [http://etherpad.mozilla.com:9000/Firefox4-docsprint details] | **{{new|Firefox 4 mobile release: [http://etherpad.mozilla.com:9000/Firefox4-docsprint details] }} | ||
**Groups and Accounts release: [http://etherpad.mozilla.com:9000/Kitsune-groups-users details] | **{{new|Groups and Accounts release: [http://etherpad.mozilla.com:9000/Kitsune-groups-users details]}} | ||
*Work with Engagement on a plan for better community participation and reward | *{{new|Work with Engagement on a plan for better community participation and reward }}(<u>Kadir</u>) | ||
**PRD+implementation of one of the means that is agreed upon: [http://etherpad.mozilla.com:9000/sumo-rewards details] | **PRD+implementation of one of the means that is agreed upon: [http://etherpad.mozilla.com:9000/sumo-rewards details] | ||
== Development == | == Development == | ||
*Improved quality of search results and algorithms | *{{new|Improved quality of search results and algorithms }} | ||
*Localized Army of Awesome (<u>Kadir</u>): [http://etherpad.mozilla.com:9000/army-of-awesome-localization details] | *{{new|Localized Army of Awesome}} (<u>Kadir</u>): [http://etherpad.mozilla.com:9000/army-of-awesome-localization details] | ||
*Users & Groups (w/ Chowse, <u>Kadir</u>/Michael) - https://wiki.mozilla.org/Support/Kitsune/Users_and_Groups | *{{new|Users & Groups}} (w/ Chowse, <u>Kadir</u>/Michael) - https://wiki.mozilla.org/Support/Kitsune/Users_and_Groups | ||
*Private messaging PRD (<u>Kadir</u>/Michael): [http://etherpad.mozilla.com:9000/private-messaging-prd details] | *{{new|Private messaging PRD}} (<u>Kadir</u>/Michael): [http://etherpad.mozilla.com:9000/private-messaging-prd details] | ||
== Non-goals (more like todo:s) == | == Non-goals (more like todo:s) == | ||
*Typography improvements for the KB (<u>Michael</u>) [[Support/Goals/2011Q1/KBUpdates#KB_Typography_Improvements|Details]] | *{{new|Typography improvements for the KB}} (<u>Michael</u>) [[Support/Goals/2011Q1/KBUpdates#KB_Typography_Improvements|Details]] | ||