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Support/Live Chat/Requirements: Difference between revisions
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→Upon accepting a chat
| Line 67: | Line 67: | ||
*'''See chat details (OS, plugins, version, question, etc)''' | *'''See chat details (OS, plugins, version, question, etc)''' | ||
*'''See canned responses in a dropdown menu, which can be sent to a user''' | *'''See canned responses in a dropdown menu, which can be sent to a user''' | ||
* | *Add tags to the chat (P2 requirement) | ||
*'''Invite other agents to the chat''' | *'''Invite other agents to the chat''' | ||
*'''Confirm his/her intent before closing the chat''' | *'''Confirm his/her intent before closing the chat''' | ||