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Support/Live Chat/Requirements: Difference between revisions
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===Other=== | ===Other=== | ||
*'''Handle up to 50 chats at a time without the UI misbehaving.''' | *'''Handle up to 50 chats at a time without the UI misbehaving.''' | ||
** why exactly 50? it seems like a really big number if this is per agent. needs clarification on what kind of UI misbehaving we want to avoid -djst | |||
*See notifications showing which chats need attention. (eg. chat tabs should appear red if they have an unread response and blink red if gone unanswered for X seconds) (P2 requirement) | *See notifications showing which chats need attention. (eg. chat tabs should appear red if they have an unread response and blink red if gone unanswered for X seconds) (P2 requirement) | ||
*Be able to communicate with other helpers via a contributors conference (eg. integrate #sumo) and/or by private instant message (P2 requirement) | *Be able to communicate with other helpers via a contributors conference (eg. integrate #sumo) and/or by private instant message (P2 requirement) | ||