Confirmed users
3,193
edits
Support/KB Doc Policies: Difference between revisions
Jump to navigation
Jump to search
→Priorities
Michaelverdi (talk | contribs) |
Michaelverdi (talk | contribs) |
||
| Line 2: | Line 2: | ||
=Article Updates= | =Article Updates= | ||
==Priorities== | ==Priorities== | ||
'''Work on articles in order of their popularity.''' Currently the top 25 articles account for over half of all views. That’s 60X the views of the bottom 25 articles (1.32M/month vs. 22K/month). This generally represents our users' priorities. The Article Tracking page can be sorted by article rank so that you can see | '''Work on articles in order of their popularity.''' Currently the top 25 articles account for over half of all views. That’s 60X the views of the bottom 25 articles (1.32M/month vs. 22K/month). This generally represents our users' priorities. The [https://wiki.mozilla.org/Support/Article_Tracking Article Tracking] page can be sorted by article rank so that you can easily see what should be worked on first. | ||
''' | '''Exceptions:'''<br> | ||
*'''Mobile, Sync and Firefox Home documentation''' - | Of course popularity isn't the only priority. These exceptions also need to be taken into account.<br> | ||
*'''Mobile, Sync and Firefox Home documentation''' - Because these products have comparatively few users, their articles can't be expected to "compete" with desktop Firefox articles. The articles for these products should be considered in the context of the relative demand for documentation of features and issues related to the individual product. | |||
*'''Linked articles''' - These are articles linked from inside products or mozilla.com. | *'''Linked articles''' - These are articles linked from inside products or mozilla.com. | ||
*'''Anticipated demand''' - Occasionally we'll update an article in anticipation of a new | *'''Anticipated demand''' - Occasionally we'll update an article in anticipation of a new feature or feature change. The current article may not have a particularly high rank but we're reasonably sure based on experience and marketing plans that these articles will become popular. | ||
*'''Breaking issues''' - Occasionally, new issues are reported in our support forum and/or live chat that are best dealt with by updating a knowledge base article. | |||
==Reviews== | ==Reviews== | ||