Confirmed users
78
edits
Support/Live Chat/Requirements: Difference between revisions
→Chatting with an agent
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*'''The entire chat session must be logged to the database''' | *'''The entire chat session must be logged to the database''' | ||
*'''There must be a button to end the chat session''' | *'''There must be a button to end the chat session''' | ||
*'''If a user closes the window instead of hitting button, prompt with new window''' | |||
*Flash the browser bar when there's new status if user isn't focused on that window | *Flash the browser bar when there's new status if user isn't focused on that window | ||
*'''Large messages (~20KB) must be supported for large pastes. HTML support would be ideal for pasted screenshots, but this is not required.''' | *'''Large messages (~20KB) must be supported for large pastes. HTML support would be ideal for pasted screenshots, but this is not required.''' | ||