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Support/Kitsune/LiveChat Roadmap: Difference between revisions
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→Roadmap for Live Chat
| Line 14: | Line 14: | ||
** A basic chatroom with some notifications (mentions, etc) | ** A basic chatroom with some notifications (mentions, etc) | ||
** Private instant messaging | ** Private instant messaging | ||
** 2 weeks | ** ~2 weeks | ||
* Phase 2 - Basic Queue | * Phase 2 - Basic Queue | ||
** Barebones queue to get started | ** Barebones queue to get started | ||
** 1 week | ** ~1 week | ||
* Phase 3 - 1:1 Chat | * Phase 3 - 1:1 Chat | ||
** Helper can pick a user off queue | ** Helper can pick a user off queue | ||
** They can chat | ** They can chat | ||
** Event notifications | ** Event notifications | ||
** 3 weeks | ** ~3 weeks | ||
* Phase 4 - Enqueue Workflow | * Phase 4 - Enqueue Workflow | ||
** The form(s) that lead up to getting in the queue | ** The form(s) that lead up to getting in the queue | ||
** Estimated waiting times | ** Estimated waiting times | ||
** 2 weeks | ** ~2 weeks | ||
* Phase 5 - End of chat features | * Phase 5 - End of chat features | ||
** Thank you message | ** Thank you message | ||
** Post chat survey | ** Post chat survey | ||
** Access to transcript | ** Access to transcript | ||
** [P3] Workflow at the end of chat to refer user over to AAQ with chat information transferred over. | ** [P3] Workflow at the end of chat to refer user over to AAQ with chat information transferred over. | ||
** ~2 weeks | |||
* Phase 6 and beyond - UI Polish, Dashboards, Monitoring, Moderation | * Phase 6 and beyond - UI Polish, Dashboards, Monitoring, Moderation | ||