Provide intuitive steps when Firefox can't connect: Difference between revisions

Provide intuitive steps when Firefox can't connect (view source)

287 bytes added , 15 August 2011

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 After Firefox releases, often, >50% of questions relate to firewalls
-Some additional things we could do:
+What this feature would do:
-*Link to offline/cached SUMO article(s)
+*When unable to load a page, Firefox can check to see if it can still access the internet and that this isn't just a case of mistyped URL.
-*Detect if we're being blocked by a firewall and re-request access
+*If Firefox can't connect to the internet it will display a "Network Down" error page that contains a button to open a cached SUMO page with detailed steps for resolving the issue (Firefox would have to cache the SUMO page ahead of time and at regular intervals).
-*Show a special error page on first run after update (common time when Firefox is blocked by firewalls)
+*The Network Down error page can serve different SUMO pages depending on conditions that it can detect. For example, if this is Windows and it's the first boot since upgrading, a SUMO article about firewalls blocking Firefox can be shown.
-*Provide an intuitive way to clear cookies and cache and reload the website
 Current SUMO documentation for these issues:
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 *[http://support.mozilla.com/kb/Firewalls Firewalls]
 |Feature users and use cases=*Internet Security software blocking Firefox
-*Cookies and/or website cache preventing page from loading
 *Proxy errors
 *DNS errors