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SUMO contributor guide: Difference between revisions
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'''SUMO Content Manager''' - responsible for goals for SUMO content, editing and reviewing content, marking articles ready for L10n and driving Firefox product improvements | '''SUMO Content Manager''' - responsible for goals for SUMO content, editing and reviewing content, marking articles ready for L10n and driving Firefox product improvements | ||
'''Support Coordinator''' - responsible for goals for a product area and driving strategy for support for that product | '''Support Coordinator''' - responsible for goals and user feedback for a product area and driving strategy for support for that product engineering team | ||
'''LiveChat Helper''' - responsible for answering live chat requests one shift per week according to the published calendar | '''LiveChat Helper''' - responsible for answering live chat requests one shift per week according to the published calendar | ||
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'''Feedback Support''' - responsible for gathering user feedback from support and input request to get a sense of issues and putting into a quantifiable report. Work with support coordinator and QA to get details on specific issues. | '''Feedback Support''' - responsible for gathering user feedback from support and input request to get a sense of issues and putting into a quantifiable report. Work with support coordinator and QA to get details on specific issues. | ||
'''Feedback Localizer''' - responsible for collecting all feedback that comes in a non-English language and reporting it to the support coordinator for that project. | |||
==Expectations== | ==Expectations== | ||