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Support/Goals/2011Q4: Difference between revisions
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Michaelverdi (talk | contribs) (Created page with "==Desktop== ==Mobile== ==Services== ==Metrics & Insights== ==Community & L10N== ==Knowledge Base== ==SUMO development==") |
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==Desktop== | ==Desktop== | ||
*{{new|Establish process for prioritizing user issues to get developer attention}} [Cww] | |||
==Mobile== | ==Mobile== | ||
*{{new|Establish strategy and implement support for Firefox on tablets}} [Michelle] | |||
*{{new|Provide self-service content for all top privacy issues for mobile Firefox}} [Michelle] | |||
*{{new|Reduce the weekly unanswered mobile questions by 50%}} [Michelle] | |||
*{{new|Grow local meetup group (double the size of membership from 17 to 34) and host three events (Oct 5th, Nov 2nd, Dec 7th)}} [Michelle] | |||
==Services== | ==Services== | ||
*{{new|Implement marketplace support changes in SUMO}} [Ibai] [http://bit.ly/sumo-marketplace-project Project plan] | |||
**Based on the research and plans defined in Q3. Set up the foundation of the Marketplace support with the required SUMO features and content. | |||
*{{new|Define and deploy e-mail support ticket system}} [Ibai] [http://bit.ly/sumo-marketplace-project Project plan] | |||
**Define basic policies and processes | |||
**Deploy ticket system | |||
**Hire support staff (contractor) | |||
==Metrics & Insights== | ==Metrics & Insights== | ||
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==Community & L10N== | ==Community & L10N== | ||
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==Knowledge Base== | ==Knowledge Base== | ||
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==SUMO development== | ==SUMO development== | ||
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