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Services/Meetings/2011-11-29: Difference between revisions
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Services/Meetings/2011-11-29 (view source)
Revision as of 14:53, 29 November 2011
, 29 November 2011→Support
(Created page with "{{MeetingInfo |dayOfWeek=Tuesday |est=12:15 PM |pst=9:15 AM |utc=5:15 PM |room=Mozilla HQ, North Bridge |confId=8616 }} {{TOC right}} '''[https://mail.mozilla.com/home/rnewman@mo...") |
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= Support = | = Support = | ||
No Server Errors ! | |||
* 26% of users asking for Back Up features. This is a spike from the usual 5% | |||
* 17% of users having issues with the set-up process (Captcha's not showing and Unknown errors). Example: https://support.mozilla.com/en-US/questions/899748 | |||
* New Issue: 3 cases (13%) asking to remove data remotely (i.e. lost phone, computer at repairing shop, etc). | |||
= Metrics = | = Metrics = | ||