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Created page with "== Get Satisfaction Detailed Report == (see stats graphic section) # sadness = 434/598 = 73% (1 week ago:75%) # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/ge..."
== Get Satisfaction Detailed Report ==
(see stats graphic section)
# sadness = 434/598 = 73% (1 week ago:75%)
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
#* 14,http://getsatisfaction.com/mozilla_messaging/topics/font_markup_problems_in_the_compose_message_window
#* 13,http://getsatisfaction.com/mozilla_messaging/topics/no_address_book-6vhyx
#* 13,http://getsatisfaction.com/mozilla_messaging/topics/transfering_old_abook_map_file
#* 11,http://getsatisfaction.com/mozilla_messaging/topics/avoid_collecting_e_mailadresses
#* 11,http://getsatisfaction.com/mozilla_messaging/topics/my_thunderbird_8_0_doesnt_work_with_the_imap_server
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 109 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);133christ1 of USA (v); 136 bernd_s (v); 8 jonathan_protzenko ; 35 finitarry (v); 9 rsx11m (v) ; 149 sfhowes (v); 91 chrisramsden (v); 86 christ1 (v); 110 bernd_s (v); 36 san_2972983 (v); 8 elcameleon1 (v) ; 19 wayne_mery (v); 5 bwinton ; 20 finitarry (v); 8 jonathan_protzenko (v); 7 rtanglao; 111 anje_yelf (v); 44 trumpy81 (v) [https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# new contributors: welcome http://getsatisfaction.com/people/trumpy81 !; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new / closed topics Monday-Sunday: Mon 183/7, Tue 207/5, Wed 188/5, Thu 164/4, Fri 118/10, Sat 115/1, Sun 118/4 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])
== 20% projects ==
# Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly [https://wiki.mozilla.org/User_talk:Rtanglao/TB3NewSupportTopicWizardPrototypeDesign new support topic wizard] iii) [http://rolandtanglao.com/archives/2010/09/07/real-time-mozilla-thunderbird-support-dashboard-written-protz-using-get-satisfac real time HTML/JQUERY/JSON driven support dashboard] email rtanglao AT mozilla.com
# [http://rolandtanglao.com/archives/2011/06/19/better-support-living-through-software-aka-support-forum-browsing-waste-time mongoUpdateSlurpGS.rb]: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com
== GS Stats Graphic ==
[[File:21-27NovemberGSThunderbirdSupportStats-2011-11-28_1513.png|500px]]
(see stats graphic section)
# sadness = 434/598 = 73% (1 week ago:75%)
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
#* 14,http://getsatisfaction.com/mozilla_messaging/topics/font_markup_problems_in_the_compose_message_window
#* 13,http://getsatisfaction.com/mozilla_messaging/topics/no_address_book-6vhyx
#* 13,http://getsatisfaction.com/mozilla_messaging/topics/transfering_old_abook_map_file
#* 11,http://getsatisfaction.com/mozilla_messaging/topics/avoid_collecting_e_mailadresses
#* 11,http://getsatisfaction.com/mozilla_messaging/topics/my_thunderbird_8_0_doesnt_work_with_the_imap_server
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 109 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);133christ1 of USA (v); 136 bernd_s (v); 8 jonathan_protzenko ; 35 finitarry (v); 9 rsx11m (v) ; 149 sfhowes (v); 91 chrisramsden (v); 86 christ1 (v); 110 bernd_s (v); 36 san_2972983 (v); 8 elcameleon1 (v) ; 19 wayne_mery (v); 5 bwinton ; 20 finitarry (v); 8 jonathan_protzenko (v); 7 rtanglao; 111 anje_yelf (v); 44 trumpy81 (v) [https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# new contributors: welcome http://getsatisfaction.com/people/trumpy81 !; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new / closed topics Monday-Sunday: Mon 183/7, Tue 207/5, Wed 188/5, Thu 164/4, Fri 118/10, Sat 115/1, Sun 118/4 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])
== 20% projects ==
# Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly [https://wiki.mozilla.org/User_talk:Rtanglao/TB3NewSupportTopicWizardPrototypeDesign new support topic wizard] iii) [http://rolandtanglao.com/archives/2010/09/07/real-time-mozilla-thunderbird-support-dashboard-written-protz-using-get-satisfac real time HTML/JQUERY/JSON driven support dashboard] email rtanglao AT mozilla.com
# [http://rolandtanglao.com/archives/2011/06/19/better-support-living-through-software-aka-support-forum-browsing-waste-time mongoUpdateSlurpGS.rb]: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com
== GS Stats Graphic ==
[[File:21-27NovemberGSThunderbirdSupportStats-2011-11-28_1513.png|500px]]
