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Support/Goals/Document Emerging Issues (view source)
Revision as of 15:00, 4 January 2012
, 4 January 2012→Project Plan
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*Keep the KB up-to-date so that users can find the answers they need (part of retaining users) | *Keep the KB up-to-date so that users can find the answers they need (part of retaining users) | ||
==Project Plan== | ==Project Plan== | ||
*Continue to refine process of tracking issues with Firefox releases: | |||
**Contributor forum thread | |||
**Latest Firefox Issues discussion thread | |||
**RRRT page and mailing list | |||
*Document release week activities: | |||
**Answering support questions | |||
**Working with Cheng | |||
**Following the Release Drivers mailing list | |||
**Asking questions in bugs | |||
*Define a threshold of questions/votes/severity for an issue in the support forum that can be used as a guideline for adding the issue to the Latest Issues article. | |||
**Define a threshold of questions/votes/severity for an issue in the support forum that can be used as a guideline for creating a standalone article for the issue. | |||
==How do we know it's done?== | ==How do we know it's done?== | ||