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Support/Goals/Reward program: Difference between revisions
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(Created page with "== Purpose of the Goal == We are initiating a reward and recognition program in order to encourage activity, keep the community engaged and onboard new contributors == Plan == ...") |
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== Plan == | == Plan == | ||
This needs to be split into several sub-goals | |||
* | 1. Create an overview of the support community: | ||
*AOA | |||
*Help Forum | |||
*Live Chat | |||
** interview community members to understand what incentives are working for them | |||
2. Set-up a clear level system, decide the metrics by which contributor can move to next level and incentives that come with each level | |||
*Set-up recognition badges for good contributions | *Set-up recognition badges for good contributions | ||
*Create user titles | *Create user titles and profiles | ||
* | |||
* | 3. Create a program for retaining contributors and converting them into regular ones | ||
* | |||
* | 3. To work on | ||
* Analyze contributor forum and suggest optimization (categories) | |||
4. To do now | |||
*initiate contributor interviews on the blog | |||
*initiate regular phone calls with the community | |||
*create monthly awards: most productive newcomer, most enthusiastic contributor | |||
*send personalized cards for special events (e.g birthdays) | |||
*celebrate milestones and congratulate the community | |||
*organize SUMO Oscars (one-off) | |||