Confirm
5,365
edits
Changes
Created page with "== Get Satisfaction Detailed Report == (see stats graphic section) # sadness = 476/640 = 74% (2 weeks ago:78%) # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/ge..."
== Get Satisfaction Detailed Report ==
(see stats graphic section)
# sadness = 476/640 = 74% (2 weeks ago:78%)
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
#* 28,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_crashes_in_both_modes_suspect_an_addon_how_can_i_disable_addons_if_i_cant_open_it
#* 18,http://getsatisfaction.com/mozilla_messaging/topics/an_error_occurred_sending_mail_the_mail_server_sent_an_incorrect_greeting_4_4_5_too_many_connections_to_this
#* 17,http://getsatisfaction.com/mozilla_messaging/topics/message_opens_in_draft_format
#* 15,http://getsatisfaction.com/mozilla_messaging/topics/my_image_wont_load_in_signature
#* 11,http://getsatisfaction.com/mozilla_messaging/topics/logging_in-ypk10
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 282,matt_678579 (v); 174,sfhowes (v); 124,stan_647060 (v); 82,christ1 (v); 63,anje_yelf (v);58,boooooo (v);51,wayne_mery (v);41,chrisramsden (v);33,jmn_3372739 (v);23,san_2972983 (v);16,oeekker (v);11,finitarry (v);9,bernd_s (v);6,rsx11m (v);
([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# new contributors: boooo aka katiep, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new / closed topics Monday-Sunday: Mon 166/5, Tue 185/16, Wed 231/9, Thu 193/14, Fri 197/7, Sat 132/8, Sun 133/10 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])
== 20% projects ==
# Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly [https://wiki.mozilla.org/User_talk:Rtanglao/TB3NewSupportTopicWizardPrototypeDesign new support topic wizard] iii) [http://rolandtanglao.com/archives/2010/09/07/real-time-mozilla-thunderbird-support-dashboard-written-protz-using-get-satisfac real time HTML/JQUERY/JSON driven support dashboard] email rtanglao AT mozilla.com
# [http://rolandtanglao.com/archives/2011/06/19/better-support-living-through-software-aka-support-forum-browsing-waste-time mongoUpdateSlurpGS.rb]: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com
== GS Stats Graphic ==
[[File:16-April222012-Community_stats_for_Mozilla_Messaging.png|500px]]
(see stats graphic section)
# sadness = 476/640 = 74% (2 weeks ago:78%)
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
#* 28,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_crashes_in_both_modes_suspect_an_addon_how_can_i_disable_addons_if_i_cant_open_it
#* 18,http://getsatisfaction.com/mozilla_messaging/topics/an_error_occurred_sending_mail_the_mail_server_sent_an_incorrect_greeting_4_4_5_too_many_connections_to_this
#* 17,http://getsatisfaction.com/mozilla_messaging/topics/message_opens_in_draft_format
#* 15,http://getsatisfaction.com/mozilla_messaging/topics/my_image_wont_load_in_signature
#* 11,http://getsatisfaction.com/mozilla_messaging/topics/logging_in-ypk10
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 282,matt_678579 (v); 174,sfhowes (v); 124,stan_647060 (v); 82,christ1 (v); 63,anje_yelf (v);58,boooooo (v);51,wayne_mery (v);41,chrisramsden (v);33,jmn_3372739 (v);23,san_2972983 (v);16,oeekker (v);11,finitarry (v);9,bernd_s (v);6,rsx11m (v);
([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# new contributors: boooo aka katiep, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new / closed topics Monday-Sunday: Mon 166/5, Tue 185/16, Wed 231/9, Thu 193/14, Fri 197/7, Sat 132/8, Sun 133/10 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])
== 20% projects ==
# Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly [https://wiki.mozilla.org/User_talk:Rtanglao/TB3NewSupportTopicWizardPrototypeDesign new support topic wizard] iii) [http://rolandtanglao.com/archives/2010/09/07/real-time-mozilla-thunderbird-support-dashboard-written-protz-using-get-satisfac real time HTML/JQUERY/JSON driven support dashboard] email rtanglao AT mozilla.com
# [http://rolandtanglao.com/archives/2011/06/19/better-support-living-through-software-aka-support-forum-browsing-waste-time mongoUpdateSlurpGS.rb]: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com
== GS Stats Graphic ==
[[File:16-April222012-Community_stats_for_Mozilla_Messaging.png|500px]]
