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Support/Enterprise: Difference between revisions
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→Phase 2: Dedicated support/discussion forum
(Created page with "{{DRAFT}} This page outlines a proposal for Enterprise Support Release (ESR) Firefox support documentation. =Vision= We believe that by hosting a centralized support channel f...") |
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==Phase 2: Dedicated support/discussion forum== | ==Phase 2: Dedicated support/discussion forum== | ||
After successful implementation of phase 1, we will evaluate the support channel based on the following criteria: | After successful implementation of phase 1, we will evaluate the support channel based on the following criteria: | ||
* | * Reduction of support questions in the Enterprise mailing list | ||
* Number of people participating in the writing and editing of ESR support articles | |||
* Number of people getting helped by the support articles | |||
If determined to be necessary, or if specifically requested by the IT admins using the support site and mailing list, we will proceed with phase 2 and implement a dedicated discussion forum for Enterprise Support on SUMO. This will ensure that support mostly happens within the same platform, and it will also enable us to grow and strengthen a dedicated Enterprise support community on SUMO. | If determined to be necessary, or if specifically requested by the IT admins using the support site and mailing list, we will proceed with phase 2 and implement a dedicated discussion forum for Enterprise Support on SUMO. This will ensure that support mostly happens within the same platform, and it will also enable us to grow and strengthen a dedicated Enterprise support community on SUMO. | ||