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Support/Enterprise: Difference between revisions
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We believe that by hosting a centralized support channel for ESR deployment, we can simply the tasks for IT admins by providing generalized answers to the most common questions. This will reduce the number of support discussions in the existing Enterprise mailing list. By hosting this support channel on SUMO (support.mozilla.org), we share the underlying platform as our end user support offerings, with benefits such as a powerful localization capability. | We believe that by hosting a centralized support channel for ESR deployment, we can simply the tasks for IT admins by providing generalized answers to the most common questions. This will reduce the number of support discussions in the existing Enterprise mailing list. By hosting this support channel on SUMO (support.mozilla.org), we share the underlying platform as our end user support offerings, with benefits such as a powerful localization capability, and robust tagging and searching features. | ||
We also hope that this effort will enable IT admins to help themselves and share experiences and pitfalls, and as a result, we can extend the reach of Firefox ESR to many more enterprise deployments. | We also hope that this effort will enable IT admins to help themselves and share experiences and pitfalls, and as a result, we can extend the reach of Firefox ESR to many more enterprise deployments by growing our Mozilla support community. | ||
=Goals= | =Goals= | ||