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Support:ImprovingSupportOptions: Difference between revisions
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Support:ImprovingSupportOptions (view source)
Revision as of 20:28, 1 December 2006
, 1 December 2006→Catalog of all the places where users report problems and try to get help
ChrisHofmann (talk | contribs) |
ChrisHofmann (talk | contribs) |
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| Line 25: | Line 25: | ||
Real-time: | Real-time: | ||
Online: | |||
* IRC #firefox | * IRC #firefox | ||
* qunu or similar zero software install options? http://alpha.qunu.com/index.html?search=firefox | * qunu or similar zero software install options? http://alpha.qunu.com/index.html?search=firefox | ||
* voice services - something like ether? http://www.ether.com/ | * others? | ||
Voice: | |||
* promotion of established 1-800 services like we do on http://www.mozilla.com/en-US/support/ | |||
* expanded voice services - something like ether? http://www.ether.com/ | |||
* automated voice navigation to answers and solutions? | * automated voice navigation to answers and solutions? | ||
* others? | * others? | ||
| Line 45: | Line 50: | ||
* others? | * others? | ||
Other kinds of related Feedback Systems | Other kinds of related product improvement Feedback Systems | ||
* Talkback http://talkback-public.mozilla.org | * Talkback http://talkback-public.mozilla.org | ||
* Reporter http://reporter.mozilla.org | * Reporter http://reporter.mozilla.org | ||
| Line 51: | Line 56: | ||
* security@mozilla.org | * security@mozilla.org | ||
* webmaster@mozilla.com/org (last or sometimes first resort if all the options above are too confusing) | * webmaster@mozilla.com/org (last or sometimes first resort if all the options above are too confusing) | ||
== IRC #firefox and real-time support channel problems and solutions == | == IRC #firefox and real-time support channel problems and solutions == | ||