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Revision as of 17:38, 3 July 2012
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== | == Onboarding and Retaining New Contributors == | ||
;Purpose: Retain contributors and make the transition easy from new contributor to a "mature" one. This needs to be tailored for all our contributor groups (Help Forum, KB etc). | |||
A plan with all the actions that need to be done from the moment a new contributor is onboarded. | ;Goal: Establish a step-by-step onboarding process that will help us grow our contributor community by retaining the new ones. | ||
;Outcome: A plan with all the actions that need to be done from the moment a new contributor is onboarded up to the moment he can be considered mature. | |||
== Program Description == | |||
We are going to onboard new contributors according to the [https://docs.google.com/drawings/d/1HgZui74vdJBodNBHr0SRBL4Vk7aQmxi4yY-HzduKevg/edit New Contributor Workflow Chart] We are following 4 onboarding stages: Introduction, Education, Growth and Graduation. | |||
=== Introduction === | |||
'''April - Mid May''' | '''April - Mid May''' | ||
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* take over contributor onboarding and test program. [https://docs.google.com/spreadsheet/ccc?key=0AiYnZYAxR8fjdENndkhyUlhuMDhKNHVBMDRJZk5HWVE#gid=1 Monitoring system here] | * take over contributor onboarding and test program. [https://docs.google.com/spreadsheet/ccc?key=0AiYnZYAxR8fjdENndkhyUlhuMDhKNHVBMDRJZk5HWVE#gid=1 Monitoring system here] | ||
== Next Steps == | |||
* measure retention on a monthly basis (how many contributors graduated in July, August, September) | |||