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Support/Goals/2012Q2/retaining contributors (view source)
Revision as of 10:37, 4 July 2012
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=== Introduction === | === Introduction === | ||
This stage starts with the moment the contributor expresses his interest in getting involved. Our purpose is to introduce him to Mozilla and our mission and make him feel welcome. This stage works as follows: | |||
1. New contributor expresses interest | 1. New contributor expresses interest | ||
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=== Education === | === Education === | ||
This stage is meant to familiarize the contributor with the SUMO community and educate him in order to make his first contributions. | |||
1. SUMO team sends 2nd email, introduces newbie on contributor forum, introduces him to all resources and assigns a buddy to help him get through his first week. We then monitor his activity for a week. | |||
* If contributors moves to Level 0 on Activity Index - move to stage 3 Growth | |||
* If contributor moves to Level 1 on Activity Index - celebrate Top Newbie (call out on contributor forum, SUMO meeting, blog post) | |||
* If no activity - follow up email | |||
=== Growth === | === Growth === | ||
This stage is meant to continue | |||
1. SUMO team sends 3rd email, answers any questions the contributor might have and introduces new tasks (e.g. if contributor has been answering on AoA, introduce him to the Support Forum) . We again monitor his activity for a week. | |||
* If contributors stays on Level 0 on Activity Index - move to stage 4 | |||
* If contributor moves to Level 1 on Activity Index - celebrate Top Newbie (call out on contributor forum, SUMO meeting, blog post) | |||
* If no activity - follow up email | |||
=== Graduation === | === Graduation === | ||
1. 4th email, answer any questions, assign new tasks: | |||
* If contributors stays Level 0 or more on Activity Index - have a graduation party (call out new graduates on contributor forum, SUMO meeting, blog post) | |||
* If no activity - follow up email | |||