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Support/Goals/2012Q2/retaining contributors: Difference between revisions
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Support/Goals/2012Q2/retaining contributors (view source)
Revision as of 11:13, 4 July 2012
, 4 July 2012no edit summary
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1. New contributor expresses interest | 1. New contributor expresses interest | ||
2. SUMO team sends welcome email : | 2. SUMO team sends [https://docs.google.com/document/d/1yzohUztDn2SNe2yAr8xFvmP3mM7IoII0C7vigQGYxxA/edit welcome email] : | ||
* If account is created - move to stage 2 Education | * If account is created - move to stage 2 Education | ||
* If no account is created - send follow-up email | * If no account is created - send [https://docs.google.com/document/d/14lmQXI_ghKq7i1xKbbXV9ZZDT7G9luioSAzaJ9fEKo8/edit follow-up email] | ||
=== Education === | === Education === | ||
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=== Growth === | === Growth === | ||
This stage is meant to continue | This stage is meant to continue the education started in stage 3 in order for the contributor to gain confidence and grow into getting more involved in different areas of SUMO. | ||
1. SUMO team sends 3rd email, answers any questions the contributor might have and introduces new tasks (e.g. if contributor has been answering on AoA | 1. SUMO team sends 3rd email, answers any questions the contributor might have, encourages him to participate on contributor forums and introduces new tasks (e.g. if contributor has been answering on AoA we introduce him to the Support Forum) . We again monitor his activity for a week. | ||
* If contributors stays on Level 0 on Activity Index - move to stage 4 | * If contributors stays on Level 0 on Activity Index - move to stage 4 | ||
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=== Graduation === | === Graduation === | ||
This is the final stage of the new contributor process. At the end of this stage the newbie can graduate into a full "mature" contributor that can | |||
1. 4th email, answer any questions, assign new tasks | 1. 4th email, answer any questions, assign new tasks, encourage him to participate on contributor forums | ||
* If contributors stays Level 0 or more on Activity Index - have a graduation party (call out new graduates on contributor forum, SUMO meeting, blog post) | * If contributors stays Level 0 or more on Activity Index - have a graduation party (call out new graduates on contributor forum, SUMO meeting, blog post) | ||
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*{{done|start drafting the [https://etherpad.mozilla.org/wlIfzDXYkK program plan]}} | *{{done|start drafting the [https://etherpad.mozilla.org/wlIfzDXYkK program plan]}} | ||
*{{done|optimize recruitment emails: [https://docs.google.com/file/d/1u1wdHI90wjJnEHYkY8RBeaVnVf-Wv7BLna5tu7dQ6ioGjpTUZM1iV6618Ftk/edit Email 1], [https://docs.google.com/file/d/1AkL3aJY_S6xquJ7BLd5G4ipWugqNy6BP3WTiqfBTbZpL-65xeKLU63nqH8VE/edit Email 2], [https://docs.google.com/file/d/1u1wdHI90wjJnEHYkY8RBeaVnVf-Wv7BLna5tu7dQ6ioGjpTUZM1iV6618Ftk/edit Email 3], [https://docs.google.com/file/d/1u1wdHI90wjJnEHYkY8RBeaVnVf-Wv7BLna5tu7dQ6ioGjpTUZM1iV6618Ftk/edit Email 4]}} | *{{done|optimize recruitment emails: [https://docs.google.com/file/d/1u1wdHI90wjJnEHYkY8RBeaVnVf-Wv7BLna5tu7dQ6ioGjpTUZM1iV6618Ftk/edit Email 1], [https://docs.google.com/file/d/1AkL3aJY_S6xquJ7BLd5G4ipWugqNy6BP3WTiqfBTbZpL-65xeKLU63nqH8VE/edit Email 2], [https://docs.google.com/file/d/1u1wdHI90wjJnEHYkY8RBeaVnVf-Wv7BLna5tu7dQ6ioGjpTUZM1iV6618Ftk/edit Email 3], [https://docs.google.com/file/d/1u1wdHI90wjJnEHYkY8RBeaVnVf-Wv7BLna5tu7dQ6ioGjpTUZM1iV6618Ftk/edit Email 4]}} | ||