Support/Goals/2012Q2/retaining contributors: Difference between revisions

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Support/Goals/2012Q2/retaining contributors (view source)

Revision as of 11:34, 4 July 2012

962 bytes removed ,  4 July 2012
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This stage is meant to familiarize the contributor with the SUMO community and educate him in order to make his first contributions.
This stage is meant to familiarize the contributor with the SUMO community and educate him in order to make his first contributions.


1. SUMO team sends 2nd email, introduces newbie on contributor forum, introduces him to all resources and assigns a buddy to help him get through his first week. We then monitor his activity for a week.
1. SUMO team sends [https://docs.google.com/document/d/1VC-mZFiuvfSl3uImU2gHrSYbIYr5Nra2rd2eaQyR_Sw/edit 2nd email], introduces newbie on contributor forum, introduces him to all resources and assigns a buddy to help him get through his first week. We then monitor his activity for a week.


* If contributors moves to Level 0 on Activity Index - move to stage 3 Growth
* If contributors moves to Level 0 on Activity Index - move to stage 3 Growth
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This stage is meant to continue the education started in stage 3 in order for the contributor to gain confidence and grow into getting more involved in different areas of SUMO.
This stage is meant to continue the education started in stage 3 in order for the contributor to gain confidence and grow into getting more involved in different areas of SUMO.


1. SUMO team sends 3rd email, answers any questions the contributor might have, encourages him to participate on contributor forums and introduces new tasks (e.g. if contributor has been answering on AoA we introduce him to the Support Forum) . We again monitor his activity for a week.
1. SUMO team sends [ https://docs.google.com/document/d/1wb3fpVxUb_8Naz8QiPDEbdfu7RC2fggYJBH45OsWH-Q/edit 3rd email], answers any questions the contributor might have, encourages him to participate on contributor forums and introduces new tasks (e.g. if contributor has been answering on AoA we introduce him to the Support Forum) . We again monitor his activity for a week.


* If contributors stays on Level 0 on Activity Index - move to stage 4
* If contributors stays on Level 0 on Activity Index - move to stage 4
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This is the final stage of the new contributor process. At the end of this stage the newbie can graduate into a full "mature" contributor that can  
This is the final stage of the new contributor process. At the end of this stage the newbie can graduate into a full "mature" contributor that can  


1. 4th email, answer any questions, assign new tasks, encourage him to participate on contributor forums
1. Sumo team sends [ https://docs.google.com/document/d/1SZL81RpHiqAhONMHZfxBMt0IYNkIBcGfHMdOe4-UxCs/edit 4th email], answers any questions, assigns new tasks, encourage him to participate on contributor forums


* If contributors stays Level 0 or more on Activity Index - have a graduation party (call out new graduates on contributor forum, SUMO meeting, blog post)
* If contributors stays Level 0 or more on Activity Index - have a graduation party (call out new graduates on contributor forum, SUMO meeting, blog post)
* If no activity - follow up email
* If no activity - follow up email


'''April - Mid May'''
*{{done|start drafting the [https://etherpad.mozilla.org/wlIfzDXYkK program plan]}}
*{{done|optimize recruitment emails: [https://docs.google.com/file/d/1u1wdHI90wjJnEHYkY8RBeaVnVf-Wv7BLna5tu7dQ6ioGjpTUZM1iV6618Ftk/edit Email 1], [https://docs.google.com/file/d/1AkL3aJY_S6xquJ7BLd5G4ipWugqNy6BP3WTiqfBTbZpL-65xeKLU63nqH8VE/edit Email 2], [https://docs.google.com/file/d/1u1wdHI90wjJnEHYkY8RBeaVnVf-Wv7BLna5tu7dQ6ioGjpTUZM1iV6618Ftk/edit Email 3], [https://docs.google.com/file/d/1u1wdHI90wjJnEHYkY8RBeaVnVf-Wv7BLna5tu7dQ6ioGjpTUZM1iV6618Ftk/edit Email 4]}}
*{{done|optimize welcome package: [https://docs.google.com/file/d/1yRkngpUnSM-CC0mbkN2tpkWYBN7-ij0bXwbbf_acCtsEc-7d22xyM3_eMdMw/edit How to contribute]}}
*{{ok| Have tailored communication depending on the type of contribution: [https://docs.google.com/file/d/1M9sevEB1iHWuB_ieaPhXYfKNSv5Vfz2Rte4fWxwyxza4DENDjQ6arRDl8k7m/edit Support Forum], [https://docs.google.com/file/d/1M9sevEB1iHWuB_ieaPhXYfKNSv5Vfz2Rte4fWxwyxza4DENDjQ6arRDl8k7m/edit KB], [https://docs.google.com/file/d/1M9sevEB1iHWuB_ieaPhXYfKNSv5Vfz2Rte4fWxwyxza4DENDjQ6arRDl8k7m/edit Army of Awesome], [https://docs.google.com/file/d/1M9sevEB1iHWuB_ieaPhXYfKNSv5Vfz2Rte4fWxwyxza4DENDjQ6arRDl8k7m/edit L10N]}}


== Documentation ==
== Documentation ==


Email templates
Email templates
Activity Index


== Tracking and Measuring Success ==
== Tracking and Measuring Success ==
Madasan
Confirmed users
292

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