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Support:ImprovingSupportOptions (view source)
Revision as of 22:43, 27 December 2006
, 27 December 2006no edit summary
ChrisHofmann (talk | contribs) No edit summary |
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Auto-responder set up to redirect most of these inquires to better channels. | Auto-responder set up to redirect most of these inquires to better channels. | ||
A goal for the overall support improvement project would be to get to zero/zarro webmaster support | A goal for the overall support improvement project would be to get to zero/zarro webmaster support inquiries. How can we get there? Right now the numbers are headed in the wrong direction. | ||
== Additional Ideas == | |||
This page on google has good ideas about how we might sort out issues and get them into the right hands quicker.. | |||
http://www.google.com/support/bin/request.py?ctx=answer | |||
right now legal, privacy, and unanswered support and help requests all fall into the webmaster bin making them difficult to pick out and deal with. Revised for Mozilla/Firefox the page might look like | |||
I'd like to... | |||
Report a problem | |||
Problems personalizing your Firefox Browser | |||
General problems using Firefox | |||
Malicious addons or modifications to Firefox that displays weird toolbars, popups, home page hijacking, or redirects to strange sites | |||
Inappropriate or irrelevant search results (could redirect to google.. we actually get some of these reported to webmaster) | |||
Report a legal matter | |||
Learn how to… (e.g. delete my search history) | |||
Personalize my homepage | |||
Search for something specific | |||
Delete my search history | |||
Other | |||
Other | |||
Suggest a new feature | |||
Request assistance for your website / Googlebot | |||
Send praise | |||
None of the above | |||
I don't want a response, I'd just like to say... | |||
[[Category:Firefox]] | [[Category:Firefox]] | ||