Canmove, confirm, emeritus
3,627
edits
Changes
→Support
== Support ==
* Support sites are already largely community supported and driven
* support.mozillamessaging.com will continue until SUMO integrates Thunderbird KB in to the support.mozilla.org KB (currently scheduled for late Q4 as part of multi-platform work for Firefox OS and Firefox Mobile to be confirmed in early to mid Q4)
* get satisfaction continues as Thunderbird support forum until SUMO integrates Thunderbird forums into the support.mozilla.org forums (currently scheduled in Q1 as part of multi-platform work for Firefox Mobile, to be confirmed in mid to late Q4)
* Add-on support is status-quo - there's not much we can do in the KB. In Get Satisfaction it is suggested the use of an add-on specific tag e.g. 'conversations' for Thunderbird Conversations add-on, 'lightning' for Lightning, etc. - this really to me is an AMO issue but happy to use tags on GS until AMO has a better support experience for add-ons
* Roland continues to lead support
** Will still produce support reports 48 hours after release and the Monday after a release
Link to etherpad: https://etherpad.mozilla.org/tb-support
