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Created page with "In order to make it possible to understand, hopefully reproduce, and ideally fix e-mail bugs, it is important that we have a few pieces of information whenever you report a bug: ..."
In order to make it possible to understand, hopefully reproduce, and ideally fix e-mail bugs, it is important that we have a few pieces of information whenever you report a bug:
# The e-mail domain you used to create the account. So if you typed in "foo@gmail.com", please tell us "gmail.com". If you typed in "foo@vanitydomain.com", please tell us "vanitydomain.com".
## This allows us to try and reproduce any autoconfiguration problems as well as manually investigate DNS entries, etc.
# If this is not a problem creating the account: the account type the e-mail client thinks it is using. This can be accessed by bringing up the settings page for the app, clicking on the account in question, finding the line label "Account type", and reporting the value to the right in blue. The value should be one of "Activesync" or "IMAP+SMTP".
## The settings menu is accessed by: 1) bringing up the folder list by clicking the three parallel horizontal lines in the top left of the message list card, then 2) clicking on the gear icon in the lower left of the folder list tray.
# A log of what was happening around the time the problem happened. This can take the form of the GeckoDump logcat category or a log generated by the secret debug mechanism.
## logcat:
### First, you need to make sure that your build is running with the "browser.dom.window.dump.enabled" preference is set to true for your build. You will know this is the case if your logcat output shows "LOG: got localized!" and "LOG: Mail universe/bridge created, notifying" when you start the e-mail app.
#### You can enable the preference in your own gaia builds by creating a file GAIA/build/custom-prefs.js (note: this used to be GAIA/custom-prefs.js, but it changed) and making sure it includes the line: pref("browser.dom.window.dump.enabled", true);
#### I hope there's a better way, but if not, if you just want to change the setting on the device, you will need to modify /data/b2g/mozilla/PROFILEDIR/prefs.js to include the line.
## Secret debug: Please see https://wiki.mozilla.org/Gaia/Email/SecretDebugMode
# The e-mail domain you used to create the account. So if you typed in "foo@gmail.com", please tell us "gmail.com". If you typed in "foo@vanitydomain.com", please tell us "vanitydomain.com".
## This allows us to try and reproduce any autoconfiguration problems as well as manually investigate DNS entries, etc.
# If this is not a problem creating the account: the account type the e-mail client thinks it is using. This can be accessed by bringing up the settings page for the app, clicking on the account in question, finding the line label "Account type", and reporting the value to the right in blue. The value should be one of "Activesync" or "IMAP+SMTP".
## The settings menu is accessed by: 1) bringing up the folder list by clicking the three parallel horizontal lines in the top left of the message list card, then 2) clicking on the gear icon in the lower left of the folder list tray.
# A log of what was happening around the time the problem happened. This can take the form of the GeckoDump logcat category or a log generated by the secret debug mechanism.
## logcat:
### First, you need to make sure that your build is running with the "browser.dom.window.dump.enabled" preference is set to true for your build. You will know this is the case if your logcat output shows "LOG: got localized!" and "LOG: Mail universe/bridge created, notifying" when you start the e-mail app.
#### You can enable the preference in your own gaia builds by creating a file GAIA/build/custom-prefs.js (note: this used to be GAIA/custom-prefs.js, but it changed) and making sure it includes the line: pref("browser.dom.window.dump.enabled", true);
#### I hope there's a better way, but if not, if you just want to change the setting on the device, you will need to modify /data/b2g/mozilla/PROFILEDIR/prefs.js to include the line.
## Secret debug: Please see https://wiki.mozilla.org/Gaia/Email/SecretDebugMode
