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Firefox/Windows 8 Integration: Difference between revisions
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Firefox/Windows 8 Integration (view source)
Revision as of 01:36, 21 February 2013
, 21 February 2013→Diagnosing Startup Problems
| Line 425: | Line 425: | ||
In this folder look for two files: | In this folder look for two files: | ||
LastCrash | LastCrash lastCrashFilename | ||
lastCrashFilename | |||
if both are | if both are present, delete them, and try restarting Metro Firefox again. After doing this, check the folder again. If the files return, a startup crash is likely. | ||
There are two things you can do to help diagnose the problem: | There are two things you can do to help diagnose the problem: | ||
a) | a) Use Desktop Firefox to submit the crash report to Mozilla's crash server: | ||
* open lastCrashFilename with notepad | * open lastCrashFilename with notepad.exe | ||
* copy the temp path and note the file name of the crash report | * copy the temp path and note the file name of the crash report | ||
* open the temp path in explorer and locate the two files associated with the report. | * open the temp path in explorer and locate the two files associated with the report. | ||
| Line 447: | Line 446: | ||
* start Desktop Firefox. | * start Desktop Firefox. | ||
* Navigate to 'about:crashes'. | * Navigate to 'about:crashes'. | ||
* find the report you copied and click on its link | * find the uuid of the report you copied and click on its link | ||
If the link does not resolve to a | If the link does not resolve to a crash server crash report immediately, wait a few minutes and try again. Once the link resolves, file a bug and copy the report's link into the bug report. | ||
b) | b) File a bug and contact a dev. who you can share your crash report with. Note crash reports can contain user specific info, do not submit these files to bugzilla as attachments. | ||
<b> | <b> | ||